Sign in for the first time
Summary: You will open your welcome email, sign in with the details it contains, and finish setting up your account.
Prerequisites
- An administrator in your organization has added you to Retailium. See Manage users and access.
Find your welcome email
Your welcome email comes from noreply@retailium.tech, with the subject You've been invited to Retailium. It names the organization you're joining. It contains:
- Your username (your email address)
- A temporary password
- A link to sign in
If the email isn't in your inbox, check your spam or junk folder: automated emails sometimes end up there. If you still can't find it, ask your administrator to resend it.
Sign in
- In the welcome email, select the sign-in link.
- Enter your username: the email address the welcome email was sent to.
- Copy the temporary password from the email. Double-click it (or tap and hold on a phone) so only the password is selected. Don't include any space before or after it, because a copied space makes the sign-in fail.
- Paste the temporary password and sign in.
- When you're asked to, set a new password. The temporary password works only once.
- Confirm your timezone (see below).
From then on, sign in from the same link with your new password.
Note: By default, the temporary password expires after 24 hours. Your organization's setup may use a different time: your administrator or Retailium support can confirm it. If it has expired, ask your administrator to resend your welcome email or send you a password reset.
Confirm your timezone
The first time you reach Retailium, a prompt asks you to confirm your timezone. It's filled in with the timezone your browser reports.
- Check the timezone and confirm it. You can't close the prompt any other way.
- Once you confirm, the prompt doesn't appear again. You can change your timezone later on your profile page.
Every time in Retailium is shown in the timezone you confirm here, so it's worth getting right. See Your profile and display preferences.
If something goes wrong
See Troubleshooting: welcome email and first sign-in.