Scan product barcodes

Summary: You will use the barcode scanner inside a product entry to look up a product and fill in its details automatically.

A device with a rear-facing camera.
A secure (HTTPS) connection: the scanner does not work on an insecure connection.
You are adding a product to an incident or a case item.

Inside a product entry, select Scan barcode. Your device's rear-facing camera opens with a live viewfinder.
Point the camera at the barcode. The camera closes as soon as a code is read.
The platform looks up the code and fills in the product name, brand, category, description, and a confidence level.
Review and correct the filled-in details.

The scanner reads these barcode types: EAN-13, EAN-8, UPC-A, UPC-E, Code 128, Code 39, QR Code, and Data Matrix.

If the product cannot be identified, the raw barcode is shown and you type the details yourself.
The category always comes from the platform's fixed product-category list: never free text invented by the lookup. This keeps categories consistent for analytics.
No camera, no button. If your device has no camera, the scan button does not appear at all.
If camera permission is denied, you are told how to re-enable it in your browser settings.
Who can scan. Every internal role that can create or edit an incident can use the scanner, and so can a store associate on the submission form. External Partners cannot.